Return Policy

Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. During this period, you may do what is reasonably necessary to assess the product. You may try out the product as you would in a physical store. You may also remove the product from the packaging, unless the packaging contains a seal. If you have done more than necessary to try out the product, we may charge you for this.

The withdrawal period will expire 14 days after the day on which you, or a third party designated by you other than the carrier, have taken possession of the product. If you have ordered multiple goods with different delivery times in one order, the withdrawal period expires 14 days after the day on which you receive the last product or component. Once you have agreed with us on a regular delivery of products, the withdrawal period will expire 14 days after the day on which you or a third party designated by you physically takes possession of the first product.

To exercise your right of withdrawal, you may send us an email, with or without the model form, to info@artystworld.com. You must return the products within 14 days after the shipment of the email.

We request that you return the product as much as possible in the original packaging. You must arrange the return yourself. The address details for sending the returns can be found on the model form.

Repayment

After you have exercised your right of withdrawal, you will receive all payments, including any delivery costs (only applicable for the return of a complete order) for the outbound shipment within fourteen days. We will refund you with the same payment method that you used to pay, unless you agree otherwise with us. You bear the costs for the return shipment yourself. We estimate that these costs will be approximately € 8.00 within Europe and € 30 for the rest of the world. We cannot be held liable for higher costs. It is only a rough estimate based on other experiences.

Exclusion of the right of withdrawal

The right of withdrawal is excluded for:

products that have been made according to your specifications, such as clothing, accessories, posters, and other consumer goods that contain unique customizations made by the consumer.

Model form for withdrawal

(Only fill in and return this form if you want to withdraw from the contract)

To: Artyst World, Schiehavenkade 214, 3024EZ, Rotterdam, Netherlands, info@artystworld.com

I/we* hereby give notice that I/we* withdraw from my/our* contract of sale of the following goods:

Ordered on* / Received on*:

Name(s) of consumer(s):

Address of consumer(s):

Consumer(s) signature(s) (only when this form is submitted on paper):

Date:

(*) Delete as appropriate.

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